Windows system information cannot collect information

When you get back into Windows, try getting system information again. Procedure 2: If you use a password for your user account, you may also want to check the password status box.. This should only be uses if you have multiple user accounts on your system, and each account requires a password. Log on with the account that is having the problem. Click Start, click Control Panel. Click the Log On tab, put a check in the box for "This Account. Re-type the password to confirm it, and then click Apply and Ok.

Reboot the system and see if the problem still occurs. Related Microsoft Articles: 1. Semana, Yes, changing the log on password can affect this. Try using the second portion of the instructions: Procedure 2: If you use a password for your user account, you may also want to check the password status box.. I tried this and rebooted but no change. But I don't like it when things don't work as they once did.

Semana, Ok, try the following, small change made For example: ONI-1 Then type in the password that you use to log on to your user account. Please download the following tool DeFogger to your desktop. Okay, diabled Avast! Here's the report:.

Now, as to disabling Java, I've run into a problem. After following the steps outlined in the links you provided, my version of Java Control Panel does not display the "check box" to uncheck as instructed. Here's what the webllink says to do to disable Java:. But, now here are photos of my Java Control Panel tabs, and I hope you can tell me how to disable it:.

Just wondering, as I can re-install it later. As to Roguekiller run: You should leave the Windows firewall on. And we need to do 1 more run of Roguekiller. Maurice, you never told me how I was to disable Java, after I posted all those images showing that my Java Control Panel doesn't look like the weblink's instructions you gave me. Okay, now on to step 3, but you still have not informed me how to do step 2 disable Java.

Click the Settings Tab and then the General Settings sub-tab. Make sure all option lines have a checkmark. Then click the Scanner settings sub-tab in second row of tabs. Next, Click the Update tab. Press the "Check for Updates" button.

When the scan is complete, click OK , then Show Results to view the results. Make sure that everything is checked , and click Remove Selected. Press the Preferences button. In the top right-block "On virus detection", click Rename. I will need a copy of that log.

Stinger is a standalone utility used to detect and remove specific malware. It is not a full scan for all types of malware or viruses. Good afternoon Maurice. Before I do your latest tasks, I remember I still had step 4 to do from your previsous task list. I assume whatever the batch file did, I still was not able to access System Information.

I then downloaded McAfee Singer and ran with the settings as instructed after disabling Avast! Be advised, I placed the above "Not Scanned" text in red, to stand out, as I wanted you to notice it, even though it was suppose to scan it.

I then unzipped the Createsrp. However, I just went and checked my System Restore settings, and I may have found the reason why I lost all of my previous restore points!

But, as you can see from the image above, just the last restore point automatically created by the last Windows Update on January 10 took up Just to make sure I didn't do anything wrong, I once more disabled Avast! I guess it just didn't need to scan the rootkit, even though that option was checked.

I do not believe that malware is the root cause of the inability to run or access System Information. FYI, the allocation of space for System Restore -does- place a cap as to the number of system restore points that can be "preserved". Please read carefully and follow these steps. Put aside the vbs file. We do not need it. Yes, this is my personal laptop and I am the Administrator, and yes I am logged in as Administrator. What caught my attention about losing my system restore points, was the fact that I lost ALL of my restore points, not that a newer restore point had been saved and caused all of them to be deleted, as there were absolutely none there as I wrote in my first post.

So, I don't know if some software or malware had turned off my System Restore, causing all to be deleted, but I know I haven't. Additionally, the last restore point was created by Windows Update on January 10th, but it didn't use all of the disk space set aside, so I'm wondering why none of the previously created restore points were kept after it was created.

And yes I was able to run msinfo Maurice, I'm quoting those above so I can apologize for the wrong statement of " all of my previous restore points dated since January 8th have been deleted ", as I meant to say before January 8th. So, again, don't know why those created before the windows update were deleted. I am satisfied there's no issue with System Restore. And you said you have bumped up the space allocation for System Restore.

Let's please move off that topic. I cannot tell you why exactly any older restore points went away. You may have a lot of updates to re-install including any service packs you had to remove. Hopefully one of these procedures will resolve your problem. If not, post back and we'll try something else. Post back in any case so we'll know how it turned out.

Good luck! Was this reply helpful? Yes No. Sorry this didn't help. The file name for the System Information utility is Msinfo WMI is a Windows service that gets information about the internal state of a computer system, much like the dashboard instruments of a car gets and displays information about the state of the car's engine. When you run the System Information utility, if you recieve the error message:.

To see if the WMI service is running, select Run In the Services window that appears, scroll down to Windows Management Instrumentation and look in the Status column, it should say Started.